UNITED STATES COAST GUARD
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Using the Auxdata Helpdesk Network

Overview:
The AUXDATA Help Desk network is designed to provide assistance by AUXDATA system experts who are dedicated and committed to helping AUXDATA users input, monitor, and extract Auxiliary information using AUXDATA.
First, Try Other Tools on the AUXDATA Web Site:
There are links to several informative and easy-to-use tutorials, notes, reports, and Frequently Asked Questions (FAQs) right on this site. They have been developed by Coast Guard and Coast Guard Auxiliary AUXDATA experts with an eye toward addressing the most common needs and problems encountered by AUXDATA users. They should be the first reference for any user who experiences difficulties with AUXDATA.

And don't forget to try AUXINFO first for most of your information and report needs. It can be quickly accessed via its link on the AUXDATA web site.
If Unable to Resolve, Use the Regional Information Services (IS) Chain:
AUXDATA users who continue to experience difficulties should then attempt to resolve such through their own regional (IS) program chain:
- Flotilla Staff Officer for Information Services (FSO-IS), then
- Division Staff Officers for Information Services (SO-IS), then
- District Staff Officer for Information Services (DSO-IS). The DSO-IS works closely with the regional Director of Auxiliary office (DIRAUX) to resolve regional AUXDATA issues.

If Still Unable to Resolve, Then Contact the Area AUXDATA Help Desk Point-of-Contact (POC):
If still unable to resolve an issue after following the regional chain, then an AUXDATA user should contact the AUXDATA Help Desk POC for their Auxiliary Area. These individuals can be contacted through the following links: i


Position	Contact Name	E-Mail Address
Atlantic Area East	Ed Duda	ba-iwas@cgaux.org
Atlantic Area West	Carolyn Blemore	cbelmore@msdcapecod.uscg.mil
Pacific Area	Marilyn McBain	marilyn11n@comcast.net

Finally, If No Resolution, Then Contact the AUXDATA Help Desk Coordinator:

Position	Contact Name	E-Mail Address
AUXDATA Help Desk Coordinator	Captain Bob Platt (USCG, ret.)	bplatt@juno.com
Alternate AUXDATA Help Desk Coordinator	Ms. Marilyn McBain	marilyn11n@comcast.net

Do Not Contact the Coast Guard Operations Systems Center (OSC) Martinsburg for AUXDATA assistance. The AUXDATA Help Desk network will help you resolve any AUXDATA issue.

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